Unify and Active Voice & Data enable multi-site OpenScape Business deployment that dramatically improves team performance and drives new ways of working

South Yorkshire Credit Union (SYCU), a savings and loan cooperative, has completely overhauled its customer service operations with the help of Unify’s OpenScape Business platform. In conjunction with long-term partner and winner of the Unify Private Cloud Solution of the Year Award 2013-14, Active Voice & Data, Unify has provided SYCU with this powerful all-in-one solution that brings the benefits of Unified Communications (UC) into its business. OpenScape Business has enabled SYCU to centralise all telephony for its ten disparate branches and has enabled new and more dynamic ways of working amongst its team – thereby enhancing customer service.

Iain Simpson, Managing Director at Active Voice & Data, adds: “Today’s savvy customers expect a seamless communications experience. Businesses on the other hand are trying to keep their organisation streamlined to save costs, yet remain connected so that they can cater to these expectations. Providing OpenScape Business to SYCU has enabled them to meet their customer expectations. At the same time it has allowed the Credit Union to improve its productivity by giving staff members better and more dynamic ways of working, all whilst cutting costs. We are excited to continue to help SYCU on its ongoing innovation journey.”

Tony Smith, Sales Director, Indirect Channel, Unify, adds: “In partnership with Active Voice & Data, we believe we have delivered a robust and flexible communications infrastructure to SYCU. The Credit Union will benefit for years to come from the resilience, flexibility and scalability that OpenScape Business provides. We look forward to continuing to assist them and other businesses on their journey to UC adoption.

Implementation of Unify OpenScape was quick and easy, with Active Voice and Data setting up the system in a little over two days. Feedback from SYCU employees has been positive, with a quick five minute orientation session being all that was required to get staff using the system properly.

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