Helping organizations deliver business continuity and remote worker solution across multiple contact channels
As the saying goes, there is nothing more important to your business than your customers. Our Contact Centre Phone Systems help you access vital customer data quickly allowing you to deliver amazing customer service every time – from answering queries, making appointments and updating records a Contact Centre will help you do this… and much more.
OpenScape Contact Centre empowers organizations to listen to customers, interact across any media including social, optimize business performance improvement and measure customer contact operations to ensure success.
Helping organizations deliver business continuity and remote worker solution across multiple contact channels, enable effective user experience and self-service and improve business decisions with actionable intelligence cost effectively and simply.
OpenScape is an end to end customer engagement suite supporting 5 to 7,500 agents, available on premise, hybrid or the cloud. It’s uniquely designed with a powerful routing and reporting engine, a 360-degree customer view and market-leading usability. A mature SDK ensures a robust customer ecosystem, and a mobile supervisor allows monitoring from anywhere. Strategic contact centre partnerships include Softcom for real-time customer analytics, ASC for Workforce Management, and Genesys for more sophisticated, highly scaled call centres.
Enghouse Interactive’s Contact Centre solutions can intelligently streamline and centralise all contact media types – in a single, fully integrated solution with omni-channel queuing and skills-based routing, ensuring all types of interactions are identified, prioritised, and routed professionally, first time, every time. At the same time improving productivity, efficiency and optimisation of staff resources through comprehensive reporting and automation.
Our solutions are modular and you can add functionality such as self-service IVR, survey, call recording, quality monitoring and outbound to name but a few, as requirements and budget dictate.
OpenScape Enterprise Express offers SMB enterprises a fully featured UC solution
OpenScape Business is the award winning, modern and innovative all-in-one communication solution
in a nutshell
Now more than ever, your business communications are a critical enabler to success. But things are changing in the world of telecoms and your existing telephony solution might become obsolete soon. What’s happening? BT Openreach has announced it intends to switch off traditional landlines in 2025. This is commonly referred to as the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) switch off. […]
9 steps to choose the right solution for your business communications Assess your current phone system You should start by assessing your existing setup and discuss what you like and what you don’t about it. What’s the call quality like? Is the system outdated? Is it expensive to maintain and/or upgrade? What functions do you […]
Even though email messaging and social media are now well- established as business communication tools, they augment rather than replace traditional routes such as telephony. As businesses expand, or their current PBX phone system reaches the end of its useful life, they will need to source a replacement, rather than dumping it altogether. Traditional ISDN-based […]
Now more than ever, your business communications are a critical enabler to success. But things are changing in the world of telecoms and your existing telephony solution might become obsolete soon. What’s happening? BT Openreach has announced it intends to switch off traditional landlines in 2025. This is commonly referred to as the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) switch off. […]
9 steps to choose the right solution for your business communications Assess your current phone system You should start by assessing your existing setup and discuss what you like and what you don’t about it. What’s the call quality like? Is the system outdated? Is it expensive to maintain and/or upgrade? What functions do you […]
Even though email messaging and social media are now well- established as business communication tools, they augment rather than replace traditional routes such as telephony. As businesses expand, or their current PBX phone system reaches the end of its useful life, they will need to source a replacement, rather than dumping it altogether. Traditional ISDN-based […]
