Helping organizations deliver business continuity and remote worker solution across multiple contact channels
As the saying goes, there is nothing more important to your business than your customers. Our Contact Centre Phone Systems help you access vital customer data quickly allowing you to deliver amazing customer service every time – from answering queries, making appointments and updating records a Contact Centre will help you do this… and much more.
OpenScape Contact Centre empowers organizations to listen to customers, interact across any media including social, optimize business performance improvement and measure customer contact operations to ensure success.
Helping organizations deliver business continuity and remote worker solution across multiple contact channels, enable effective user experience and self-service and improve business decisions with actionable intelligence cost effectively and simply.
OpenScape is an end to end customer engagement suite supporting 5 to 7,500 agents, available on premise, hybrid or the cloud. It’s uniquely designed with a powerful routing and reporting engine, a 360-degree customer view and market-leading usability. A mature SDK ensures a robust customer ecosystem, and a mobile supervisor allows monitoring from anywhere. Strategic contact centre partnerships include Softcom for real-time customer analytics, ASC for Workforce Management, and Genesys for more sophisticated, highly scaled call centres.
Enghouse Interactive’s Contact Centre solutions can intelligently streamline and centralise all contact media types – in a single, fully integrated solution with omni-channel queuing and skills-based routing, ensuring all types of interactions are identified, prioritised, and routed professionally, first time, every time. At the same time improving productivity, efficiency and optimisation of staff resources through comprehensive reporting and automation.
Our solutions are modular and you can add functionality such as self-service IVR, survey, call recording, quality monitoring and outbound to name but a few, as requirements and budget dictate.
OpenScape Enterprise Express offers SMB enterprises a fully featured UC solution
OpenScape Business is the award winning, modern and innovative all-in-one communication solution
in a nutshell
BT Openreach announced the end of PSTN and ISDN back in 2015. The telecommunications service provider began shutting down networks in 2020 and will stop taking new orders starting 2023. By December 2025, PSTN circuits will be shut off completely. Before we dive into the details of the PSTN switch off, here’s a summary of the terms we’ll […]
On September 6th, Openreach confirmed changes to the following exchanges due to complex build issues. Exchange name Exchange location Exchange code Original Tranche Original date Updated Tranche Updated stop sell date Woodgate Birmingham CMWDGT Tranche 2 05-Oct-21 Tranche 4 29-Apr-22 Eastham Wirral LVEAS Tranche 2 05-Oct-21 Tranche 3 25-Jan-22 Rickmansworth Three Rivers LWRIC Tranche 2 […]
The way we work has significantly changed over the last 18 months thanks to Covid. All businesses, in all industries, of all sizes have been affected – some more than others. How we work, operate businesses and communicate with each other, clients and suppliers has never been more under the spotlight or vital in order […]
BT Openreach announced the end of PSTN and ISDN back in 2015. The telecommunications service provider began shutting down networks in 2020 and will stop taking new orders starting 2023. By December 2025, PSTN circuits will be shut off completely. Before we dive into the details of the PSTN switch off, here’s a summary of the terms we’ll […]
On September 6th, Openreach confirmed changes to the following exchanges due to complex build issues. Exchange name Exchange location Exchange code Original Tranche Original date Updated Tranche Updated stop sell date Woodgate Birmingham CMWDGT Tranche 2 05-Oct-21 Tranche 4 29-Apr-22 Eastham Wirral LVEAS Tranche 2 05-Oct-21 Tranche 3 25-Jan-22 Rickmansworth Three Rivers LWRIC Tranche 2 […]
The way we work has significantly changed over the last 18 months thanks to Covid. All businesses, in all industries, of all sizes have been affected – some more than others. How we work, operate businesses and communicate with each other, clients and suppliers has never been more under the spotlight or vital in order […]
