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Contact Centres

Helping organizations deliver business continuity and remote worker solution across multiple contact channels

As the saying goes, there is nothing more important to your business than your customers. OpenScape Contact Centre empowers organizations to listen to customers, interact across any media including social, optimize business performance improvement and measure customer contact operations to ensure success.

Helping organizations deliver business continuity and remote worker solution across multiple contact channels, enable effective user experience and self-service and improve business decisions with actionable intelligence cost effectively and simply.

OpenScape Contact Centre (OSCC) is an end to end customer engagement suite supporting 5 to 7,500 agents, available on premise, hybrid or the cloud. It’s uniquely designed with a powerful routing and reporting engine, a 360-degree customer view and market-leading usability. A mature SDK ensures a robust customer ecosystem, and a mobile supervisor allows monitoring from anywhere. Strategic contact centre partnerships include Softcom for real-time customer analytics, ASC for Workforce Management, and Genesys for more sophisticated, highly scaled call centres.

OpenScape Contact Centre Enterprise:

  • Achieve first-contact resolution with intelligent multi-platform routing and 360 degree contextual engagement view
  • Improve interaction handling efficiency with intuitive, multi-channel agent web client
  • Streamline contact centre operations with powerful management tools
  • Deploy easily with modular growth and scalability
  • Single site or multi-site networking
  • Up to 1500 concurrent agents per system, 7500 agents per cluster
  • Skills based routing of inbound and outbound voice, callbacks, IVR, email, web chat, voicemail, fax, social media and bots
  • Integrated IVR and recording
  • Pre-packaged and custom CRM integrations
  • Uses OpenScape Voice and 4000 platforms

Enghouse – Multi-channel Contact Centres

Enghouse Interactive’s Contact Centre solutions can intelligently streamline and centralise all contact media types – in a single, fully integrated solution with omni-channel queuing and skills-based routing, ensuring all types of interactions are identified, prioritised, and routed professionally, first time, every time. At the same time improving productivity, efficiency and optimisation of staff resources through comprehensive reporting and automation.

Our solutions are modular and you can add functionality such as self-service IVR, survey, call recording, quality monitoring and outbound to name but a few, as requirements and budget dictate.

Simple, intuitive to use and cloud ready
Modular by design and work together or stand alone
Scalable from 10 to 10,000 seats
Delivered by an experienced and financially credible company

Medium to Large Companies

OpenScape Enterprise Express offers SMB enterprises a fully featured UC solution

SME’s

OpenScape Business is the award winning, modern and innovative all-in-one communication solution

How we can help you

in a nutshell

Our latest news and opinions

  • New Office!

    Posted on 04/03/21

    We’re in our new offices – yeah!! The offices are coming together nicely and we’re settling in – we can’t wait to be able to invite you in for a look around and a cuppa 🙂 Our new address is Unit 4 Capitol Close, Capitol Park, Barnsley S75 3UB

  • Pulsant case study with AVD

    Posted on 18/02/21

    We’re very pleased to be featured in Pulsant (one of our partner’s) case study titled ‘Connecting customers with best-in-class technologies’. Active Voice & Data’s customer base covers a broad range of sectors thanks to the versatility of the solutions it provides. “We can drop a system into any environment. There aren’t many scenarios that we can’t […]

  • We’re moving!

    Posted on 08/02/21

    We’re happy to share with you our news… we’re moving to new offices! As of 1st March 2021 Active Voice and Data will have a new home – but don’t worry we’re not going far. Our new address will be… Active Voice & Data LtdUnit 4 Capitol Close, Capitol Park, Barnsley S75 3UBT:  01226 704610E: [email protected]