How effective is the service you currently receive from your telecoms provider?

Does any of the following ring any bells:

  • Do you still receive your landline telephone bill and mobile bills by post?
  • Have you ever struggled to dig out your account details because you needed to speak to your telecoms provider to resolve issues?
  • When was the last time you checked you where getting the best service and price from your telecoms provider?

It is easy to become complacent or even frustrated and irritated when it comes to reviewing your telecoms. What starts out as a 2minute job to check a fact or figure ends up been a massive headache leaving you with more questions than answers.

  • When is our policy up for renewal?
  • How many handsets are on the policy?
  • What are all the charges for?
  • Do you need additional handsets for your team?
  • Do you want to work remotely?

Our billing platform offersa wide range of flexible & reliable billing solutions that allows us to manage all of our customer account information and billing data from a single point of reference, as well as providing a complete view of all our customersโ€™ charges.

The billing platform can either be installed as an on-premise solution, installed onto our servers so its managed by us or we can offer Eclipse (name of billing platform) in a secure hosted environment allowing you and your staff 24/7 access, whichever option works best for you and your requirements.

Thanks to our billing platform our customers are able to receive bills for the following services:

1.   Data products (ADSL, hardware)

2.   Mobile phones

3.   Land line calls (LCR, IDA and CPS)

4.   VoIP calls

5.   Land line rental (eg. BT Wholesale, including WLR3)

6.   NTS numbers (0800, 0843, 0844, 0845 etc.)

7.   NTS number with out-payments (0871, 0906 etc.)

8.   Other charges (any held within the Eclipse products database including BT services)

9.   ICT products (hardware, software, domain renewals etc)

Each of the services can be billed according to flexible, user-defined tariff structures.

The benefits from the variety of options and combinations available ensure our customers receive clear, accurate bills that they can understand quickly and easily. This reduces internal administration time and more importantly, improves customer satisfaction.

If you are not happy with the amount of information or service you currently receive from any of your telecoms providers please feel free to contact us for a no obligation chat to discover how we can help you.

How we can help you

in a nutshell

Phone Systems

Unify Desk Phone

Using the latest technology, we can develop and install a phone system that will meet your business needs.

Business Phone Lines, Phone Systems and Installation.

Unified Communications

Hand holding phone transparent

Improve your business performance with a cost effective, combined communication package.

Hosted Communications

Our expertise can help your business to run cost effectively within a secure communications environment.

Co-location, Virtual Environments and Private Cloud.

Business Internet

Our extensive knowledge of Internet Access Services can help your business achieve its goals.

Our latest news and opinions

  • How save is your internet connection… and your data?

    Posted on 04/07/19

    When you access the internet using Wi-Fi do you give any thought as to who might be spying on you or, even worse stealing your data? No? You’re not alone… and that’s the scary bit – because you should think about it.  In this digital age of working remotely, downloading and uploading data wherever and […]

  • What is SIP Trunking and can it help your business?

    Posted on 23/05/19

    SIP stands for Session Initiation Protocol and is a Voice over Internet Protocol and streaming media service. A SIP trunk is installed on existing analogue lines, ISDN lines or a combination of both. What is SIP trunking? SIP is a way of making phone calls via the internet. Compared to ISDN SIP trunking is cheaper (per channel) and […]

  • OpenScape Business – integrate your teams communicate into a single place

    Posted on 16/05/19

    Communications made easy OpenScape Business offers flexible and scalable deployment models – from standalone to multi-site small and medium-sized businesses.It takes all the ways your people communicate – email, phone, chat, messaging, video conferencing, web collaboration and more – and integrates them into a single place. Work better Integrates seamlessly with your business apps and enables […]