How effective is the service you currently receive from your telecoms provider?

Does any of the following ring any bells:

  • Do you still receive your landline telephone bill and mobile bills by post?
  • Have you ever struggled to dig out your account details because you needed to speak to your telecoms provider to resolve issues?
  • When was the last time you checked you where getting the best service and price from your telecoms provider?

It is easy to become complacent or even frustrated and irritated when it comes to reviewing your telecoms. What starts out as a 2minute job to check a fact or figure ends up been a massive headache leaving you with more questions than answers.

  • When is our policy up for renewal?
  • How many handsets are on the policy?
  • What are all the charges for?
  • Do you need additional handsets for your team?
  • Do you want to work remotely?

Our billing platform offersa wide range of flexible & reliable billing solutions that allows us to manage all of our customer account information and billing data from a single point of reference, as well as providing a complete view of all our customers’ charges.

The billing platform can either be installed as an on-premise solution, installed onto our servers so its managed by us or we can offer Eclipse (name of billing platform) in a secure hosted environment allowing you and your staff 24/7 access, whichever option works best for you and your requirements.

Thanks to our billing platform our customers are able to receive bills for the following services:

1.   Data products (ADSL, hardware)

2.   Mobile phones

3.   Land line calls (LCR, IDA and CPS)

4.   VoIP calls

5.   Land line rental (eg. BT Wholesale, including WLR3)

6.   NTS numbers (0800, 0843, 0844, 0845 etc.)

7.   NTS number with out-payments (0871, 0906 etc.)

8.   Other charges (any held within the Eclipse products database including BT services)

9.   ICT products (hardware, software, domain renewals etc)

Each of the services can be billed according to flexible, user-defined tariff structures.

The benefits from the variety of options and combinations available ensure our customers receive clear, accurate bills that they can understand quickly and easily. This reduces internal administration time and more importantly, improves customer satisfaction.

If you are not happy with the amount of information or service you currently receive from any of your telecoms providers please feel free to contact us for a no obligation chat to discover how we can help you.

How we can help you

in a nutshell

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